Privacy Policy

In accordance with the Data Protection Act dated January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by sending a letter to the following address:

Love-to-Love / Lovely Planet – 560 Avenue du Garlaban - 13420 GEMENOS – France

Your information is processed for the management of your customer account.

COOKIES POLICY

Love-to-Love places great importance on your privacy. We take our responsibilities regarding the processing of personal data seriously and ensure the protection of your data.

This policy provides you with information on how Love-to-Love uses "cookies" or similar technologies on our websites, in our applications and all of our products and services (hereinafter collectively referred to as the or Services) "). These cookies help us understand how you interact with our Services, allow us to improve your experience and the use of certain features, such as sharing content on social networks.

This policy also provides information on how third parties may use these technologies in connection with our Services.

  1. About this policy

This cookie policy applies when you use any of our Services that references or links to this policy.

This policy may be supplemented by additional elements specified in all or part of a Service provided.

With the exception of cookies which are administered by third parties, Love-to-Love is responsible for your personal data in its capacity as data controller.

  1. Use of cookies by Love-to-Love

Cookies are small text files that are placed on your computer by websites you visit. Cookies are widely used to make websites and applications work, or to make them work more efficiently and help them remember certain information about you, either for the duration of your visit (a “session” cookie) or to repeat visits (“permanent” cookie).

As detailed below, our use of cookies may involve the collection and use of your information, such as your IP addresses or other online mobile identifiers. For more information on our collection and use of this information, please refer to the confidentiality clause inserted in the general conditions of sale.

The cookies used on this website are:

  • Strictly Necessary Cookies:

These cookies do not store any information that identifies you personally. However, they are essential to allow you to navigate the website. They are usually only set in response to actions by you that amount to a service request, such as setting your privacy preferences, logging in, or filling in forms. Authentication and security cookies are used, for example, to identify and recognize registered users and to allow them to access the content or functionalities requested. You can set your browser to block or alert you to the presence of these cookies, but without them the services you have requested cannot be provided.

  • Functionality cookies:

These cookies allow our websites to remember choices you make and account preferences, as well as provide enhanced, more personal features. These are set by us or our third-party providers whose services we have added to our pages. For example, these cookies will remember your login details. You can set your browser to block or alert you to the presence of these cookies, but without them the services you have requested cannot be provided.

  • Performance Cookies:

These are analysis and research cookies that allow us to count visits and measure traffic, so that we can measure and improve the performance of our site. They also help us to know which pages are the most and least popular, and to see how visitors move around the site. This helps us to improve the way the website works and improve the user experience. All information collected by these cookies is aggregated and therefore anonymous. You can configure your browser to block or alert you to the presence of these cookies. Blocking these cookies will not affect the service provided to you.

  • Targeting cookies:

We have set these cookies with our advertising partners to record your visit to the website, the pages you have visited and the links you have followed. We and our advertising partners will use this information to make the website and the advertisements displayed in front of you more relevant to your interests. You can configure your browser to block or alert you to the presence of these cookies. Blocking these cookies will not affect the service provided to you, but will limit the targeted advertisements you will see, or limit our ability to tailor the website experience to your needs.

  • Third-party cookies and social media cookies:

These cookies are set by a series of social media services which we have added to our websites and which enable you to share our content with your colleagues, friends and networks. They are able to track your browser on other sites and build a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see social media sharing tools.

  • Flash cookies:

These cookies are set to display video content using Adobe Flash Player. Adobe uses flash cookies to help improve your user experience. Flash cookies are stored on your device in much the same way as normal cookies, but they are handled differently by your browser.

If you wish to disable or delete a flash cookie, see Adobe Flash Player General Storage Settings . Please note that if you disable flash cookies for Love-to-Love, it may affect the services we can provide, such as videos.

  • Tracking Technologies including Pixels, Scripts, Web Beacons/Gifs, Page Tags:

These files or codes may be included in our emails and mobile applications, in order to record how you interact with us, to help us better analyze and improve the services we offer you. You can again block cookies through your browser settings. These settings will be applied to all cookies whether they are included on websites or in emails. However, and in some cases, depending on your email or browser settings, files may be automatically accepted (for example, when you have added an email address to your address book or safe senders list ).

  • Tracking via mobile apps:

When you use our mobile apps, we may log information specific to you that is associated with your device (such as device ID and IP address), your activity within the app, and your network location. . This information is used to measure and improve the performance of our app, to help us understand what is most and least popular, and to see how visitors navigate within the app. This helps us improve the way the app works and improve the user experience.

How to refuse the use of cookies

You can prevent your browser from accepting certain cookies, have the browser ask for your consent before a new cookie is placed in your browser, or block cookies altogether by selecting the relevant settings in the privacy preferences menu. of your browser.

The links below will help you find the settings for some common browsers (please note that we are not responsible for the content of external websites):

For all other browsers or for further guidance, you can seek help by visiting www.allaboutcookies.org , or with your browser's user manual or online help files.

  • Third Party Web Advertising Services

Some of our products and services may use Google Analytics, in particular our marketing or free content sites, for the purpose of analyzing visitor/customer site interactions, including interactions with our online marketing campaigns. For more information on how Google processes collected data, please refer to Google's Privacy Policy .

You can opt out of third-party web advertising services that provide personalized advertisements based on your online activity. You can also configure your web browser to delete and/or block the use of cookies by third parties.

You can use the following sites to register your third-party opt-out preferences:

  • Click here or here for the United States.
  • Click here for Canada.
  • Click here for EU.

Note: Clicking on the links above will redirect you to the relevant third-party website. We are not responsible for the content of external websites. Opting out of advertising cookies will not remove advertisements from the pages you visit; however, this means that the advertisements you see may not correspond to your areas of interest.

  1. Amendments

Any changes to this policy will be posted on this page with the date of the last revision.

  1. Contact

If you have any questions, comments, complaints or requests regarding this Cookies Policy, or the processing of your information, you can send us a message using the contact form.

You can also lodge a complaint with the data protection authority in the competent jurisdiction.