Delivery and returns

Tracked and fast delivery:

    Metropolitan France and Belgium:

    • Delivery between 3 and 4 days after dispatch of the order.
    • Free delivery from €49 including tax with Colissimo and So Colissimo International carriers.
    • The amount of shipping costs if you do not reach 49 € VAT is € 3.90 Minimum tax included.

    Luxembourg, Andorra, Monaco:

    • Delivery between 3 and 4 days after dispatch of the order.
    • Free delivery from €49 including VAT with Colissimo carriers.
    • The amount of shipping costs if you do not reach 49 € VAT is € 4.90 Minimum tax included.

    Near Europe (except Germany):

    • Delivery between 4 and 6 days after dispatch of the order.
    • The amount of shipping costs is at least €9.90 including tax.

    Germany:

    • Delivery between 6 and 8 days after dispatch of the order.
    • Free delivery from 49€ TTC of purchase.
    • The amount of shipping costs if you do not reach 49 € VAT is €9.90 VAT included at least.

    Distant Europe ( Bulgaria, Cyprus, Greece, Balearic Islands...):

    • Delivery between 3 and 6 days after dispatch of the order.
    • The amount of the shipping costs is €9.90 including tax. at least.

    The United Kingdom :

    • Delivery between 6 and 8 days after dispatch of the order.
    • Free delivery from 49€ TTC with UPS carriers.
    • The amount of shipping costs if you do not reach 49 € including tax is €12.90 including tax.

    United States :

    • Delivery between 3 and 6 days after dispatch of the order.
    • Free delivery from 85€ with the carrier Fedex.
    • The amount of shipping costs if you do not reach €85 including tax is €11.90 at least.

    The DOM-TOMs:

    • Delivery between 6 and 8 days after dispatch of the order.
    • The amount of shipping costs is at least €11.90 including tax.

    The rest of the world :

    • Delivery between 4 and 8 days after dispatch of the order.
    • The amount of shipping costs is at least €29.90 including tax.

    Of course: discreet package...

    Orders are shipped in plain boxes that do not mention Love to Love.

    The sender that appears on the package is Lovely Planet and the tape used is neutral.

    For your payment transactions (Carte Bleue or Paypal), the name that appears is Lovely Planet.

    At no time will we use or transmit your personal data.

    Reimbursement methods: it's very simple!

    If the reason for the return is based on the right of withdrawal, the customer must bear the costs of return.

    The return period is 14 days from receipt of your order.

    The product must be returned in its original packaging, unopened and unused , accompanied by the completed return form (downloadable here ), to the following address:

    LOVELY PLANET (Love to Love return service)

    560 Garlaban Avenue

    13420

    Gemenos, FRANCE

    If it is a defective return, Love to Love will bear the costs of returning and re-shipping the new product.

    In the case of a refund, it will be made directly to the credit card used for the purchase, paypal refund within a maximum period of 7 days following the date of receipt of the returned package.