FAQs

You have questions ? Our frequently asked questions can provide you with the answer!

Do you find any other details useful? Help us to further improve our service, send us your comments and customer suggestions or complete our frequently asked questions by writing via our contact page.

How to choose my sex toy?

We have prepared a guide to help you choose a sex toy that suits your needs, which you can find here .

Do I need a lubricant?

To help you choose and understand the needs of a lubricant, we invite you to consult our page Which Lubricant to Choose, available here .

I have a question about a product. How to join you?

We are at your disposal for any questions on: 04 86 26 06 40, Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. You can also send us a message via our contact page .

When will I receive my order ?

You will receive an email indicating the departure of your package from our warehouses. A tracking number will be communicated to you and you will be able to follow the progress of the delivery of your package. The average delivery time in metropolitan France is 2 to 3 days, 3 to 5 days for Europe and 5 to 7 days for the rest of the world.

I made a mistake in my order, what should I do?

It's best to let us know as soon as possible. by phone or email . If your order has already been processed and shipped, all you have to do is follow the return procedure.

Does my bank statement say Love-to-Love?

No, we respect your privacy and you order in complete confidentiality: your account statement will bear the mention LOVELY PLANET.

Are the packages identifiable when I receive them?

No, always to preserve your private life and your confidentiality, no distinctive sign makes it possible to know who is the sender of your parcel. You can therefore have it received by a neighbor without fear.

Are payments on your site secure?

Your security is our priority. Your data is encrypted and therefore runs no risk of hacking: the SSL certificate is the guarantee, as well as the https mention of the page (the "s" appearing after http meaning "secure"). In addition, a padlock appears on your page, at the top or bottom of your last one depending on the browser you are using, which indicates that you are browsing a secure site.