- Object / Company
These General Conditions of Sale are concluded between, on the one hand, the company:
Lovely Planet - 560 avenue du Garlaban - 13420 GEMENOS.
SIRET: 478 881 477 000 44
And on the other hand: People making a purchase on the website www.love-to-love.com whose access is free and open to all Internet users.
The General Conditions of Sale are applicable exclusively to the online sale of LOVE-TO-LOVE products.
These conditions and the online order constitute the contractual documents opposable to the parties, to the exclusion of any other document, prospectus, catalogs or photographs of the products which have only an indicative value.
The validation of the order by the consumer's confirmation implies acceptance of the general conditions of sale in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1127-2 of the civil code.
- 1 Modification of the general conditions of sale.
The professional seller reserves the right to modify these general conditions of sale at any time.
In the event of modification, the applicable general conditions of sale are those in force on the date of the order, a copy dated to date of which can be given to the consumer at his request.
- 2 Clauses of the general conditions of sale.
The nullity of a contractual clause does not entail the nullity of these general conditions of sale.
The temporary or permanent non-application of one or more clauses of the general conditions of sale by the professional seller cannot be considered as a waiver on his part of the other clauses of the general conditions of sale which continue to produce their effects.
The selling price of the products is that in effect on the day the order is placed.
The prices of our products are indicated in Euros and include all taxes (TTC), excluding shipping costs. The prices take into account the VAT applicable on the day of the order. Prices cannot be changed once the customer's order has been placed.
Customs taxes and other formalities for deliveries outside the European Union are the sole responsibility of the customer. The latter undertakes to check with his administrations the possibilities of importing the products purchased on the site www.love-to-love.com.
In the event of a promotional price, the seller undertakes to apply this price to any order placed during the period of the advertising made for the promotion.
- 1 Price change.
The seller reserves the right to modify its prices at any time, in particular in the event of an increase in costs, it being understood that, in the event of a price increase after the order, only the price fixed on the day of this order will be applicable. to the client.
- 2 Payment of the price.
The price is paid cash when ordering.
- Secure payment methods.
- 1 bank cards (visa, mastercard)
This is the easiest and fastest way to place an order. Our credit card payment system is the secure system of our banking partner. The data relating to your credit card number is encrypted from your home and then transmitted directly to the bank's site, which decrypts it and manages the direct debit authorizations. Encryption codes change very regularly.
Your credit card number does not circulate on the net without encryption, the www.love-to-love.com site does not receive your bank information, which is also the reason why you will be asked for them with each order.
- 2 PayPal.
If you already have a Paypal account, you can make your payment using this secure system which links our site to your bank, without your bank details passing through our site, as with the credit card system. If you do not have a Paypal account and in order to avoid any inconvenience, we recommend payment by credit card which will be just as secure, simpler and faster.
The transaction is fully secured by the latest generation SSL (Secure Socket Layer) data encryption technology.
- 3 Default of payment.
When payment is rejected, the seller has the right not to ship the products.
- Retention of title
The seller remains the owner of the products sold until full payment of the price and the buyer undertakes, as long as the property is not transferred to him, to take all the necessary precautions for the good conservation of the products.
Love-to-Love undertakes to honor orders within the limits of available stocks. In the absence of availability of a product, Love-to-Love undertakes to promptly inform the customer by all means at its disposal.
- 1 Modification of the order.
- 1.1 Modification of the order by the buyer.
As orders are final and irrevocable, any request for modification made by the buyer is subject to acceptance by the seller.
- 1.2 Modification of the order by the seller.
The seller undertakes to deliver a product that conforms to the one ordered.
In case of unavailability of the product ordered, the seller offers the consumer, who must give his agreement, the supply of an equivalent product likely to replace the product ordered.
In case of disagreement of the customer, the unavailability of the ordered product leads to the cancellation of the order and the reimbursement of the consumer.
- 2 Validity of the order .
The seller reserves the right to refuse any order for legitimate reasons and more particularly in the event that the quantities ordered are abnormally high compared to the quantities usually ordered by buyers as consumers.
- 3 Order Resolution .
- 3.1 Termination by Buyer.
The order can be canceled by the buyer by registered letter with acknowledgment of receipt in the event of:
- delivery of a product that does not conform to the declared characteristics of the product
- delivery exceeding thirty days following the conclusion of the contract, after the seller has been ordered, under the same terms and without result, to make the delivery within a reasonable additional period.
- 3.2 Resolution by Seller.
The order can be canceled by the seller in the event of:
- the buyer's refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.
- 1 Characteristics of the products.
The customer can, prior to his order, take note of the essential characteristics of the products he wishes to order by consulting the pre-contractual information which was communicated to him by the seller before any order, possibly by means of a catalog on the products. or company website.
The photographs and graphics appearing in the catalog or the website are given for information only and do not constitute a contractual commitment by the company guaranteeing a perfect similarity between the product ordered and the product represented.
- 2 Stock availability.
The products are offered and delivered within the limits of available stocks.
In the event of unavailability of the product ordered, the seller shall immediately inform the buyer and may offer him a product of equivalent quality and price or, failing that, a purchase voucher for the amount of the order which may be used for any next order.
In the event of the buyer's disagreement, the seller shall refund the sums paid within 30 days.
Apart from reimbursement of the price of an unavailable product, the seller is not liable for any cancellation compensation.
The seller is responsible for the non-compliance of the good with the conditions of common law and consumer law.
- Return of goods - Warranty
- 1 Legal guarantee of conformity .
All products supplied by the seller benefit from the legal guarantee of conformity provided for in articles L217-4 to L217-14 of the consumer code.
- 2 Implementation of the conformity guarantee .
If you wish to implement the legal guarantee of conformity, you must contact the company whose brand and contact details can be found on our contact page.
When acting as a legal guarantee of conformity, the consumer:
- has a period of two years from the delivery of the goods to act
- can choose between the repair or the replacement of the good;
- is exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.
- 3 Warranty against hidden defects .
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of the provisions of article 1641 of the Civil Code.
In this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
- 4 Returns .
Love-to-Love makes every effort to provide you with quality service.
If you are not satisfied with a product ordered, you can return it to us within 14 days by respecting the following rules:
- the items must be unused or unworn and in their original packaging in perfect condition,
- the labels must not be damaged or removed.
To return one or more products, please follow the procedure indicated on the Return Slip (below). Return shipping costs are the responsibility of the customer.
The refund amount will be calculated on the value of the item at the time of purchase and the shipping costs incurred during the purchase only if the item is defective, otherwise there can be no refund.
Refunds will be made by re-crediting your credit card or via Paypal.
- Discreet delivery
- 1 Terms .
Your order is shipped in a discreet and sturdy box in which the products are protected. No external mark can identify the contents of the package.
If you wish to make a gift, you have the option of choosing a delivery address different from the billing address. This step takes place when confirming your order. In this case, the recipient will receive his package without an invoice. This will be sent by post to the sender of the gift.
- 2 Deadlines .
Your order will be delivered by Colissimo as follows:
- in 48 hours (in metropolitan France) from Love-to-Love departure
- at home by your postman
- with insurance that covers 100% of the value of your order
- with online tracking of the delivery of your package on the www.coliposte.fr website .
Orders placed on Saturday or Sunday are processed on Monday morning. If you are not at home at the time of delivery, you will find a delivery notice in your mailbox and your package will be waiting for you at your nearest post office. Delivery times do not take into account processing times for your order, which are generally 1 to 2 working days.
- 3 T ransfer of risk .
The risks of loss or damage to the goods are transferred to the consumer at the moment he takes, or through a designated third party, physical possession of the goods, without distinction according to its nature.
The product which is delivered to the consumer by a carrier chosen by the seller, travels at the risk and peril of the seller.
The product, which is delivered to the consumer by a carrier chosen by him, travels at the risk and peril of the consumer from the delivery of the goods to the carrier.
- Confidentiality and protection of your personal data
As part of its activity, Love-to-Love, acting as data controller, carries out computerized processing of its customers' data in compliance with the regulations relating to the protection of personal data.
The use of certain data is strictly necessary for the performance of this contract or for the legitimate interest of the data controller. Its purpose is the optimal management of the customer relationship within the framework of the activities governed by these general conditions of sale.
The data collected is kept for the time necessary to fulfill the purposes of these general conditions of sale.
During this period, Love-to-Love puts in place all the means to ensure the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.
Under the regulations in force (EU regulation n ° 2016/679 of April 27, 2016), the customer has a right of access, rectification, opposition, limitation, portability and deletion of his personal data.
The customer can also contact Love-to-Love directly through our contact page or by mail at the following address: LOVE-TO-LOVE – LOVELY PLANET - Service Retours - 560 avenue du Garlaban - 13420 GEMENOS
- Right to retract
Pursuant to Article L221-28 of the Consumer Code (former Article L121-21-8 of the Consumer Code), the customer is informed that the right of withdrawal cannot be exercised in certain cases, in particular, in the case or, the products would have been carried by the consumer, and this, for reasons of hygiene.
- 1 Conditions, deadline and methods of exercise .
If you accept these general conditions of sale, you will have the right to withdraw, without giving any reason, within fourteen days from the day after receipt of the products.
- As a reminder, items must be unused and in their original unopened packaging with their labels.
To return one or more products, please follow the procedure indicated on the Return Slip (above). Return shipping costs are the responsibility of the customer.
The refund amount will be calculated on the value of the item at the time of purchase.
- 2 Effects .
In the event of withdrawal, we will refund the payment received no later than fourteen days from receipt of the product at our premises.
We will process the refund using the same means of payment that you used for the initial transaction.
It is recalled that the responsibility of the customer, in the event of withdrawal after use of the goods, is engaged with regard to the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and good functioning of this or these goods. These manipulations are those that a consumer can perform in a store.
The consumer must return the goods to LOVE-TO-LOVE without undue delay and, in any event, no later than fourteen days after the customer has communicated his decision to withdraw to the recipient.
This deadline is deemed to have been met if the customer returns the goods of the order before the expiry of the fourteen-day period.
The products offered on the site www.love-to-love.com comply with the French legislation in force and the standards applicable in France. The Love-to-Love company cannot be held liable for damages of any kind that may result from the misuse of the items sold.
The company Love-to-Love cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product and force majeure. Force majeure includes all cases recognized by case law, i.e. any exceptional, external and unforeseeable event at the time of the conclusion of the contract preventing its execution.
- Intellectual property
All the elements reproduced on this site (logos, photographs, texts, graphic charter...) are protected by the code of intellectual property and by the civil code belong to Love-to-Love. Consequently, none of these elements may be represented, downloaded, reproduced, transmitted, translated, sold, commercially exploited or free of charge or reused in any way whatsoever without the prior consent of Love-to-Love.
- Applicable rights – Possible disputes
This agreement is subject to French law. In the event that a dispute arises from this contractual relationship, the parties undertake to seek an amicable solution before any legal action. If they do not find a common solution, the disputes will fall within the jurisdiction of the courts of Marseille.
- 1 Mediation .
The consumer has the right to resort to mediation to settle the dispute between them and the professional by amicable means.
- 2 Prior complaint .
In the event of a dispute, you must first contact the company's customer service department, Monday to Friday, except public holidays or non-working days, by email or post (see our contact page).
- Conditions of use for gift vouchers
These conditions are valid for the beneficiary, whether he is the customer or not. The gift certificate is valid to pay all or part of an order on the site www.love-to-love.com . To pay, he types the advantage code written on the check in the box provided for this purpose on the payment page. The gift voucher can only be used once. It cannot give rise to any cash reimbursement, total or partial. Change cannot be given on the check. The gift certificate has an expiry date. It must be used before this date.